Refund policy
Evenpoint – Return & Refund Policy
At Evenpoint.shop, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
7-Day Return Policy
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in the original packaging with all tags intact
- A valid proof of purchase (order ID or receipt) is required
Items that are damaged due to misuse, or missing parts for reasons not due to our error, will not be eligible for return.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (if applicable)
- Personal care or hygiene products
- Customized or made-to-order items
- Clearance or final sale items
Return Process
To initiate a return:
- Contact us at [pramkandara67@gmail.com] within 7 days of delivery
- Provide your order number and reason for return
- Our team will guide you through the return process
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Refund Policy
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- The refund will be issued to your original method of payment
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If the issue persists, contact us at [pramkandara67@gmail.com]
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and proof.
Contact Us
If you have any questions about returns or refunds, please reach out:
- Email: [pramkandara67@gmail.com]
If you want, I can tailor this specifically for your product type (clothing, electronics, etc.) or make it more strict/lenient depending on your business model.